F.A.Q.

Channel Goods

Do you deal with wholesalers? If you are a retailer or trade buyer looking to source our items please contact us immediately. We offer discount rates on bulk orders and work with you to support you in your needs. feel free to contact us bu phone, email or Skype. We look forward to helping you build your business. We deliver and ship worldwide. Potential Credit Card Fraud We flag all suspicious transaction we feel are an act of fraud. Scammers take note! We are a member of and/or regularly share information with other active fraud prevention sites. We also have 3D Credit card checking to help innocent people who’s cards have been used without consent of the original card holder. <img src='http://static0.shopify.com/s/files/1/0018/2152/files/mrc-logo.jpg?1239336007' alt='' /> How long will it take to receive my order? All of our product is shipped from Jersey in the Channel Islands. We are ideally located to ship to the United Kingdom and Continental Europe. Over 90% of shipments are delivered to UK addresses within 2 working days, and most European destinations within 3-5 working days. Our shipping company ensures full pre-sortation of mail that meets the requirements of priority delivery. Shipments to North America, South America and Asia may take up to seven to 10 business days. For more details on shipping, click <a href="http://channelgoods.myshopify.com/pages/shipping">here</a>. What is your privacy policy? We are committed to keeping your private information private! We will not sell, rent or lease your private information. Any information we collect is used only to ensure you receive your order as quickly and efficiently as possible and to include you in promotional offers for channelgoods.com customers. If, at any time, you’d like to opt out of our promotional emails, simply reply with “REMOVE” in the subject line. What is your returns policy? All products purchased through this website are covered by our 21 day guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 7 days of your order date and we will refund your money in full. Software must remain sealed, and hardware must contain all component parts. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. Each returned item will be tested. In case the item is found not to be faulty by our test center it may be returned to you and you will be liable for the postage. We will not refund postage for items found to be in good working order. Please include your name and address and an explanation as to why you are returning the item(s). We do not issue refunds on game points as all points are registered and once opened are void of warranty. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. We do not issue refunds on game points. If you have a game that is defective just keep your receipt and contact the game supplier so they can help you with this issue. We do not offer any refund on open games or software, only the official manufacture covers this warranty. Non-Faulty Goods If you change your mind about your purchase you may return it to us unopened at your own expense within 7 days of receipt for a full refund you will only be refunded the product cost as we also incur cost to ship and fulfill your items, after this time we do not accept returns. We do not accept returns for non-faulty unwanted items in any circumstance if they have been opened/unsealed. Before returning your product please contact us HERE to confirm your cancellation of the order. No returns authorization code is required but ensure the item is packaged securely and include with your return a note stating your account code, order number and reason for return. Please send the item back via Recorded Delivery – if goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, www.channelgoods.co.uk cannot be held responsible for any loss sustained. If you are returning hardware we advise you send the product via a courier company or a Royal Mail service with extended insurance so you are covered should the item be lost or damaged in transit. Incorrect Item Returns If we ship you the wrong product (or game for the wrong platform) or multiple copies of the same title you may return the product to us unopened within 7 days of receipt for a full refund (or the correct product if applicable). We will refund your credit/debit card the total sale amount, once we have received and processed the item (please allow up to 14 days). Please package securely and return by Recorded Delivery along with a note containing your account code, order number and reason for return. Testing We do test every single return, and if a returned product is found not to be faulty by our www.channelgoods.co.uk test center we will return the product to you with a postage charge not exceeding £4 for Software and £15 for Hardware. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance. Missing Items Should your item go missing we will investigate the situation and contact Royal Mail for information. We will not issue a refund on delay post. If we find it necessary we will re ship the identical item rather then refunding it. Cancellations and delays We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control. Where do we ship from? We ship from Jersey in the Channel Islands, UK. Jersey Post is highly regarded within the world-wide post and logistics infrastructure. It has an excellent relationships with Royal Mail and other leading European national postal operators. Jersey Post is also an operational partner with Fedex. There are daily mailings to the UK, with a very high quality of service. Are there advantages for you the customer? The European Union granted Low-Value Consignment Relief on imports from outside the EU as long ago as 1983. It is now widely understood by consumers that buying from a retailer that is based offshore offers a distinct price advantage on low value items (less than £18 to the UK , and 22 Euros to Continental Europe). Recent action by the Jersey government has satisfied the UK Treasury that it is preventing any mis-use of this regulation. What sort of payment options do you offer? We accept all major Credit Cards, Google Checkout and Paypal, Please all Maestro payments must be made via Paypal What is Google Checkout? <img src='http://static1.shopify.com/s/files/1/0018/2152/files/google_checkout.gif' alt='' /> With Google Checkout, you can shop with confidence knowing that your credit card number isn’t shared with sellers. And if you want to keep your email address confidential, Google can do that too. <img src='http://cdn.shopify.com/s/files/1/0018/2152/files/clip_image002_001.jpg?1249416528' alt='' /> SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer’s details remain secure throughout the transaction process. Product Reviews done by ProductReviews <img src='http://cdn.shopify.com/s/files/1/0018/2152/files/pr_express_logo.png?1249930596' alt='' /> SSL Certified <img src='http://cdn.shopify.com/s/files/1/0018/2152/files/static_ssl_v2_lrg2.png?1249422725' alt='' /> People are getting smart about online security. More and more of them are looking for the padlock icon and “https” prefix in the address bar of their browser before submitting personal information online. We use Godaddy SSL for all our online website URL domain registration. I have other questions – where can I go for answers? Feel free to <a href="http://channelgoods.myshopify.com/pages/contact-us" title="Contact Channel Goods U.K, Game Console Accessories for Xbox, Wii, PSP, NDS, NDSL, PS3">contact us</a> <img src='http://static2.shopify.com/s/files/1/0018/2152/files/callusnowbanner1.jpg?1235758937' alt='Call Channel Goods U.K, Game Console Accessories for Xbox, Wii, PSP, NDS, NDSL, PS3' /> Thank you for joining one of United Kingdoms top PSP, NDS, DSLite, Wii & XBOX 360 modifying game unit website. ChannelGoods Estore LTD. is owned and operated by Predella Ltd. <a title="Web Analytics" href="http://getclicky.com/135094"><img alt="Web Analytics" src="http://static.getclicky.com/media/links/badge.gif" border="0" /></a> <script type="text/javascript"> var domainy = location.protocol == "https:" ? "https://static.getclicky.com" : "http://static.getclicky.com"; document.write(unescape("%3Cscript src='" + domainy + "/135094.js' type='text/javascript'%3E%3C/script%3E")); </script> <noscript><img alt="Clicky" width="1" height="1" src="http://static.getclicky.com/135094-db17.gif" /></noscript>

2008-08-29T16:22:28+02:00

faq 396832

2008-08-29T16:22:28+02:00

182152

F.A.Q. 2010-02-13T14:50:41+01:00 *Do you deal with wholesalers?* If you are a retailer or trade buyer looking to source our items please contact us immediately. We offer discount rates on bulk orders and work with you to support you in your needs. feel free to contact us bu phone, email or Skype. We look forward to helping you build your business. We deliver and ship worldwide. *Potential Credit Card Fraud* We flag all suspicious transaction we feel are an act of fraud. Scammers take note! We are a member of and/or regularly share information with other active fraud prevention sites. We also have 3D Credit card checking to help innocent people who's cards have been used without consent of the original card holder. <img src='http://static0.shopify.com/s/files/1/0018/2152/files/mrc-logo.jpg?1239336007' alt='' /> *How long will it take to receive my order?* All of our product is shipped from Jersey in the Channel Islands. We are ideally located to ship to the United Kingdom and Continental Europe. Over 90% of shipments are delivered to UK addresses within 2 working days, and most European destinations within 3-5 working days. Our shipping company ensures full pre-sortation of mail that meets the requirements of priority delivery. Shipments to North America, South America and Asia may take up to seven to 10 business days. For more details on shipping, click "here":http://channelgoods.myshopify.com/pages/shipping. *What is your privacy policy?* We are committed to keeping your private information private! We will not sell, rent or lease your private information. Any information we collect is used only to ensure you receive your order as quickly and efficiently as possible and to include you in promotional offers for channelgoods.com customers. If, at any time, you'd like to opt out of our promotional emails, simply reply with "REMOVE" in the subject line. *What is your returns policy?* All products purchased through this website are covered by our 21 day guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 7 days of your order date and we will refund your money in full. Software must remain sealed, and hardware must contain all component parts. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. Each returned item will be tested. In case the item is found not to be faulty by our test center it may be returned to you and you will be liable for the postage. We will not refund postage for items found to be in good working order. Please include your name and address and an explanation as to why you are returning the item(s). We do not issue refunds on game points as all points are registered and once opened are void of warranty. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. We do not issue refunds on game points. If you have a game that is defective just keep your receipt and contact the game supplier so they can help you with this issue. We do not offer any refund on open games or software, only the official manufacture covers this warranty. Non-Faulty Goods If you change your mind about your purchase you may return it to us unopened at *your own expense within 7 days of receipt for a full refund* you will only be refunded the product cost as we also incur cost to ship and fulfill your items, after this time we do not accept returns. We do not accept returns for non-faulty unwanted items in any circumstance if they have been opened/unsealed. Before returning your product please contact us HERE to confirm your cancellation of the order. No returns authorization code is required but ensure the item is packaged securely and include with your return a note stating your account code, order number and reason for return. Please send the item back via Recorded Delivery - if goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, www.channelgoods.co.uk cannot be held responsible for any loss sustained. If you are returning hardware we advise you send the product via a courier company or a Royal Mail service with extended insurance so you are covered should the item be lost or damaged in transit. Incorrect Item Returns If we ship you the wrong product (or game for the wrong platform) or multiple copies of the same title you may return the product to us unopened within 7 days of receipt for a full refund (or the correct product if applicable). We will refund your credit/debit card the total sale amount, once we have received and processed the item (please allow up to 14 days). Please package securely and return by Recorded Delivery along with a note containing your account code, order number and reason for return. Testing We do test every single return, and if a returned product is found not to be faulty by our www.channelgoods.co.uk test center we will return the product to you with a postage charge not exceeding £4 for Software and £15 for Hardware. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance. *Missing Items* Should your item go missing we will investigate the situation and contact Royal Mail for information. We will not issue a refund on delay post. If we find it necessary we will re ship the identical item rather then refunding it. *Cancellations and delays* We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control. *Where do we ship from?* We ship from Jersey in the Channel Islands, UK. Jersey Post is highly regarded within the world-wide post and logistics infrastructure. It has an excellent relationships with Royal Mail and other leading European national postal operators. Jersey Post is also an operational partner with Fedex. There are daily mailings to the UK, with a very high quality of service. *Are there advantages for you the customer?* The European Union granted Low-Value Consignment Relief on imports from outside the EU as long ago as 1983. It is now widely understood by consumers that buying from a retailer that is based offshore offers a distinct price advantage on low value items (less than £18 to the UK , and 22 Euros to Continental Europe). Recent action by the Jersey government has satisfied the UK Treasury that it is preventing any mis-use of this regulation. *What sort of payment options do you offer?* We accept all major Credit Cards, Google Checkout and Paypal, Please all Maestro payments must be made via Paypal *What is Google Checkout?* <img src='http://static1.shopify.com/s/files/1/0018/2152/files/google_checkout.gif' alt='' /> With Google Checkout, you can shop with confidence knowing that your credit card number isn't shared with sellers. And if you want to keep your email address confidential, Google can do that too. <img src='http://cdn.shopify.com/s/files/1/0018/2152/files/clip_image002_001.jpg?1249416528' alt='' /> SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process. Product Reviews done by ProductReviews <img src='http://cdn.shopify.com/s/files/1/0018/2152/files/pr_express_logo.png?1249930596' alt='' /> *SSL Certified* <img src='http://cdn.shopify.com/s/files/1/0018/2152/files/static_ssl_v2_lrg2.png?1249422725' alt='' /> People are getting smart about online security. More and more of them are looking for the padlock icon and “https” prefix in the address bar of their browser before submitting personal information online. We use Godaddy SSL for all our online website URL domain registration. *I have other questions - where can I go for answers?* Feel free to <a href="http://channelgoods.myshopify.com/pages/contact-us" title="Contact Channel Goods U.K, Game Console Accessories for Xbox, Wii, PSP, NDS, NDSL, PS3">contact us</a> <img src='http://static2.shopify.com/s/files/1/0018/2152/files/callusnowbanner1.jpg?1235758937' alt='Call Channel Goods U.K, Game Console Accessories for Xbox, Wii, PSP, NDS, NDSL, PS3' /> Thank you for joining one of United Kingdoms top PSP, NDS, DSLite, Wii & XBOX 360 modifying game unit website. *ChannelGoods Estore LTD. is owned and operated by Predella Ltd.* <a title="Web Analytics" href="http://getclicky.com/135094"><img alt="Web Analytics" src="http://static.getclicky.com/media/links/badge.gif" border="0" /></a> <script type="text/javascript"> var domainy = location.protocol == "https:" ? "https://static.getclicky.com" : "http://static.getclicky.com"; document.write(unescape("%3Cscript src='" + domainy + "/135094.js' type='text/javascript'%3E%3C/script%3E")); </script> <noscript><img alt="Clicky" width="1" height="1" src="http://static.getclicky.com/135094-db17.gif" /></noscript>